Terms & Conditions

1. Introduction

Welcome to Pure Herbal. These Terms and Conditions govern your use of our website (www.pure-herbal.co.uk) and your purchase of our products. By accessing our website or placing an order, you agree to these terms. If you do not agree, please do not use our website.

2. Company Details

Pure Herbal is a UK-based distributor of food supplements.
Email: info@pure-herbal.co.uk
Website: https://www.pure-herbal.co.uk

3. Products

We sell food supplements for general wellbeing. Our products are not intended to diagnose, treat, cure, or prevent any disease. They should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Please read all product labels and instructions carefully before use.

4. Orders

When you place an order through our website, you will receive a confirmation email. This confirmation does not guarantee acceptance. We reserve the right to cancel or refuse any order at our discretion (for example, due to payment issues or stock availability).

All orders are subject to availability and acceptance.

5. Prices & Payment

All prices are listed in GBP (£) and include VAT where applicable.
We accept secure payments through third-party providers such as Stripe or PayPal.
We do not store payment details on our servers.

We reserve the right to change prices at any time. The price you pay is the one displayed at checkout at the time of your order.

6. Shipping & Delivery

We deliver within the UK using Royal Mail or other trusted courier services.
Standard delivery usually takes 2–4 working days after dispatch.

While we aim to dispatch orders within 1 business day, delivery times may vary depending on location and external factors. We are not responsible for delays caused by third-party carriers.

7. Returns & Refunds

Due to the nature of food supplements, we do not accept returns of opened products.
Unopened and unused products can be returned within 14 days of delivery, provided they are in their original condition.

To request a return, please contact us at info@pure-herbal.co.uk with your order details.

If approved, you will be responsible for return shipping costs unless the product was damaged or incorrect.

Refunds will be processed within 5–10 working days after we receive and inspect the returned item.

8. Product Information & Disclaimer

All information provided on this website is for general informational purposes only. While we make every effort to ensure accuracy, product descriptions may vary slightly and should not be considered medical advice.

Always consult a healthcare professional before starting any new supplement, especially if you are pregnant, nursing, or taking medication.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages that may arise from the use or misuse of our products or website.
Our total liability in respect of any claim is limited to the amount paid for the product in question.

10. Intellectual Property

All content on this website — including text, images, graphics, and logos — is the property of Pure Herbal and may not be reproduced without our prior written permission.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. The latest version will always be available on our website.

Last Updated: 25 May 2025